Privacy Policy
Last updated: April 2025
RootedNet Studio ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.
Information we collect
- Order information: Name, email, shipping address, and payment details when you make a purchase. Payment details are processed securely by Stripe — we never store your card number.
- Email subscribers: Your email address if you sign up for our newsletter.
- Wholesale inquiries: Business name, contact details, and message when you submit a wholesale inquiry.
- Usage data: We use Google Analytics to understand how visitors use our site (pages visited, location, device). This data is anonymous.
- Chat data: If you use our live chat (Tawk.to), your messages and any information you share in the chat.
How we use your information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To send newsletters if you opted in (you can unsubscribe anytime)
- To respond to your inquiries and provide customer support
- To improve our website and products
Sharing your information
We do not sell your personal information. We share data only with:
- Stripe — to process payments securely
- Printify — to fulfill on-demand print orders (name and shipping address only)
- Firebase (Google) — to store order data securely
- Tawk.to — to provide live chat support
Cookies
We use cookies for Google Analytics and Tawk.to live chat. These help us understand visitor behavior and provide support. You can disable cookies in your browser settings.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Unsubscribe from marketing emails at any time
To exercise these rights, email us at storagecups@gmail.com.
Data security
We use industry-standard security measures including SSL encryption and Firebase's secure infrastructure to protect your data.
Children's privacy
Our store is not directed at children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We'll post the updated version on this page with a new date.
Contact
Questions? Email us at storagecups@gmail.com