We ship worldwide. Orders are processed within 2–3 business days. Once your order ships, you will receive a confirmation email with your tracking number.
Shipping times vary by destination, carrier, and product type. We do not make delivery time guarantees — your tracking information will give you the most accurate estimate once your order is on its way.
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and your chosen shipping method. You will see the exact cost before completing your purchase.
Once your order ships, you'll receive an email with your tracking number. Use the tracking number to follow your shipment directly on the carrier's website. You can also check your order status on our order tracking page.
Digital products are delivered instantly after payment is confirmed. You will receive an email with your secure download link within minutes of purchase. Download links are valid for 7 days — please save your files immediately after downloading.
There are no returns or refunds on digital downloads once the file has been accessed or downloaded.
If your order arrives damaged or with a defect, we will replace or refund it. Here's what to do:
Please note: minor color variation between your screen and the printed product is normal and is not considered a defect.
Custom orders are non-refundable once production has begun. If there is a defect in the final product, we will work with you to make it right.
Wholesale returns are handled on a case-by-case basis. Damaged items must be reported within 7 days of delivery with photos. Contact us at storagecups@gmail.com to open a claim.
If your tracking shows delivered but you haven't received your package, please first check with neighbors and your building. If it is still missing, contact us and we will work with the carrier to investigate. We are not responsible for packages confirmed as delivered by the carrier.
For any shipping or returns questions, email us at storagecups@gmail.com. We respond within 24 hours.